Terms of service

 

Terms and Conditions – EVERTRUE

1. General Information

This website is operated by EVERTRUE (Trade name: EVERTRUE, Chamber of Commerce: 88954382, VAT: NL004674568B92, based in Rotterdam, The Netherlands). Throughout the site, the terms “we”, “us” and “our” refer to EVERTRUE. By visiting our site and/or purchasing something from us, you agree to the following terms and conditions.

Our contact information:

2. Products & Orders

  • All products are made to order using eco-conscious suppliers (e.g., Printful, TPOP).

  • We reserve the right to limit or refuse orders.

  • Colors and designs shown may slightly differ due to screen settings or product variations.

3. Prices & Payments

  • All prices are in Euros (€) and include VAT (unless stated otherwise).

  • Payment is due upon ordering via secure payment options offered by Shopify.

  • We reserve the right to change prices without notice.

4. Shipping

  • Orders are shipped within 2–5 business days.

  • Delivery times:

    • Netherlands & Belgium: 5–7 business days

    • Europe: 5–10 business days

    • International: 7–15 business days

  • Shipping fees are calculated at checkout.

  • Free shipping on orders over €75 (NL/BE).

  • Read our Shipping Policy for full details.

5. Returns & Refunds

  • You have the right to return your order within 30 days.

  • Products must be unused, with tags and in original packaging.

  • Email info@evertruewear.com to start a return.

  • Sale items and gift cards are non-returnable.

  • For EU customers: a 14-day cooling-off period applies.

  • See full Return Policy for more.

6. Privacy

We collect and store personal data to process your order, in line with GDPR. For full details, see our Privacy Policy.

7. Intellectual Property

All content on this website (texts, designs, photos, logos) is owned by or licensed to EVERTRUE and protected by copyright laws. Reproduction or reuse is prohibited without written permission.

8. Liability

We are not liable for:

  • Indirect or consequential loss

  • Delay due to third-party delivery services

  • Temporary unavailability of the website or products

9. Governing Law

These terms are governed by Dutch law. Any disputes will be handled by a competent court in The Netherlands.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of our website means acceptance of the latest version.

11. Contact

For questions or complaints, contact us at:
📧 info@evertruewear.com
📍 Rotterdam, The Netherlands
📞 +31 6 39676567

 

Privacy Policy – EVERTRUE

This Privacy Policy describes how EVERTRUE ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://evertruewear.shop (the “Site”). This policy is compliant with the European Union’s General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Controller Information

  • Business Name: EVERTRUE

  • Business Registration Number (KVK): 88954382

  • VAT Number: NL004674568B92

  • Business Address: Rotterdam, Nederland

  • Email: info@evertruewear.com

  • Phone: +31639676567

2. Personal Data We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view and how you interact with the Site.

We collect personal data that you voluntarily provide, including:

  • Name

  • Billing and shipping address

  • Payment information

  • Email address

  • Phone number

  • Order history

3. How We Use Your Personal Information

We use the collected information to:

  • Fulfill orders placed through the Site

  • Communicate with you

  • Screen orders for fraud or risk

  • Improve our products, services, and user experience

  • Send marketing communications (only with your consent)

4. Sharing Your Personal Information

We share your information with third parties to help us provide our services, for example:

  • Shopify – Our e-commerce platform. Read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

  • Payment processors – To handle secure payments

  • Logistics partners – To deliver your order

  • Analytics services – To understand how users interact with our Site

We never sell your data.

5. Your Rights (under the GDPR)

If you are a resident of the European Union, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict data processing

  • Data portability

  • Withdraw your consent at any time

To exercise these rights, contact us at info@evertruewear.com.

6. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Cookies

We use cookies and similar technologies to personalize your experience, analyze website performance, and deliver targeted ads. You can control cookie settings via your browser.

For more info, see our Cookie Policy (included in the Privacy Policy).

8. Data Security

We use industry-standard encryption, firewalls, and secure hosting via Shopify to protect your personal data. Despite this, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy to reflect changes to our practices or for legal reasons. The latest version will always be posted on our website.

10. Contact Information

If you have questions, requests or complaints regarding this privacy policy or your personal data, contact us at:

EVERTRUE
info@evertruewear.com
+31639676567
Rotterdam, Nederland

Effective date: 2 June 2025